Help & support
We're here
Reach the team directly, find quick links to manage your account, or read the most common questions.
Email us
support@looqa.aiWe reply within 1–2 business days. Include your account email and a short description of the issue or question.
Quick actions
Export your data
Download a copy of your wardrobe, outfits and history as JSON.
Delete your account
Permanently remove your account and all associated data.
Privacy policy
How we handle your data, your rights, retention and security.
Terms of service
Subscription terms, cancellation, refunds and acceptable use.
Common questions
How do I cancel my subscription?
On your iPhone, manage and cancel through Settings → [Your Name] → Subscriptions. Your subscription always runs through the store where you started it. You keep access until the end of the current billing period.
I can't sign in. What should I do?
Try a password reset from the sign-in screen. If the reset email doesn't arrive, check your spam folder and that you're using the email address you originally signed up with. Still stuck? Email us with the address you used and we'll help recover access.
How do I get a refund?
Refunds for in-app purchases are handled by Apple. Request one at reportaproblem.apple.com. Not sure how you were billed? Email us and we'll point you in the right direction.
My item categorisation is wrong. Can I fix it?
On looqa.ai: open the item in your wardrobe and click Edit. You can correct the name, category, season, style, material, brand and size; suggestions and the outfit builder use the new details right away. The app cannot edit items yet: report a wrong recognition with the report button on the item, or make the change on looqa.ai.
Is my data shared or sold?
No. We never sell user data and never share it for advertising. To run the service we do use processors, some of them in the US: Supabase and Vercel for hosting, Google Gemini and Replicate for the AI steps, Expo for push notifications and app updates, Loops for email, PostHog and Sentry for usage statistics and error monitoring, Upstash for rate limiting, and Apple, Google and RevenueCat for payments. Looqa staff only look at your account when that is needed, for example for support or moderation; they sign in with two-step verification and every action is logged. The privacy statement lists each processor with its location.
What happens to my items if I stop Pro?
Nothing is deleted. On Free, 25 items stay active and you choose which ones; the rest stay saved and locked until you're back on Pro. An outfit with a locked item stays visible, but you can't plan or wear it until then.
Subscriptions & billing
Looqa subscriptions auto-renew at the end of each billing period until cancelled. You can cancel at any time and keep access until the period ends.
- On iPhone / iPad: Manage subscription via iOS Settings → [Your Name] → Subscriptions. Apple handles all billing, receipts and refunds.
- On looqa.ai: There is no web checkout. Subscriptions start and renew in the mobile app; on looqa.ai you can view your current plan under Settings → Subscription.
Refund requests go through Apple, the store where you subscribed.
Company details
- Legal name
- Looqa Technology B.V.
- Trade name
- Looqa.ai
- KvK
- 42110646
- Establishment no.
- 000066141419
- Registered office
- Damcoogh 93, 1132 EB Volendam, the Netherlands
- Contact
- hello@looqa.ai
- Privacy contact
- privacy@looqa.ai