Terms of service

In these terms, we mean by:

Looqa.ai / we / us

Looqa Technology B.V., the provider of the service, located at Damcoogh 93, 1132 EB Volendam, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 42110646 (establishment no. 000066141419), reachable via hello@looqa.ai.

Service

The Looqa.ai web application and mobile apps, including all features and integrations.

User / you

Any natural person who holds an account on Looqa.ai.

Account

The profile registered by you that gives you access to the Service.

Subscription

A paid plan (Pro, or Creator on request) with extended functionality.

Content

All data uploaded or entered by you, including photos and clothing metadata.

Legal name

Looqa Technology B.V.

Trade name

Looqa.ai

KvK

42110646

Establishment no.

000066141419

Registered office

Damcoogh 93, 1132 EB Volendam, the Netherlands

Contact

hello@looqa.ai

Privacy contact

privacy@looqa.ai

By creating an account and using the Service, you agree to these terms and the privacy statement. Do not use the Service if you do not accept these terms.

• You must be at least 16 years old to create an account.
• You are responsible for keeping your password confidential and for all activity on your account.
• One person per account; accounts are not transferable.
• You provide accurate, up-to-date information (name, email address).
• We reserve the right to suspend or delete accounts in the event of abuse, fraud or serious violation of these terms.

Looqa.ai offers a SaaS service for managing a digital wardrobe. This covers uploading clothing, AI categorisation, building outfits, outfit suggestions, analytics and subscription-gated features.

Features that are not available yet. The community feed is built but switched off for the first release. While that is the case it is not part of the Service and you cannot claim access to it, not even on a paid plan. We will announce it when it opens.

The AI output is an aid and never definitive. AI outputs may be inaccurate, incomplete or unsuitable and do not constitute professional, medical or legal advice. We do not guarantee that suggestions or categorisations are error-free; you remain responsible for decisions you make based on them. Use your own judgement when making purchases or style decisions. You can report inappropriate or incorrect AI results directly in the app; we review every report.

We do our best to keep the Service available, but we do not guarantee uninterrupted availability. Maintenance, outages at external suppliers and necessary security work can interrupt the Service temporarily. We do not measure an availability percentage and therefore do not promise one; what does apply is your statutory right to a service that conforms to the agreement.

Looqa.ai has the following subscription plans:

• Prices are subject to change and include VAT, unless stated otherwise.
• The amounts in euros apply in the eurozone. Outside the eurozone, the price the App Store or Google Play shows you applies, in the currency of your country.
• Paid subscriptions renew automatically at the end of the chosen period until you cancel.
• We announce price changes at least 30 days in advance by email. You can then cancel before the effective date. For a subscription bought through the App Store or Google Play, the store also informs you under its own rules (see section 09).
• Free. Free costs nothing for as long as you have an account. It holds 25 active items (an account that was given a higher limit earlier keeps it) and gives you 3 AI outfit suggestions per rolling week: any seven days in a row, not a calendar week.
• When Pro ends. Pro ends when a subscription runs out at the end of the period you paid for (after any grace period of the App Store or Google Play), or when a free Pro period ends, such as a trial or the founding-member period. Nothing is deleted then: everything you added stays saved. On Free, 25 items stay active and you choose which; until you do, the items you wore most recently stay active, then the ones you added most recently. The other items are locked: they stay saved but you cannot use them, and an outfit with a locked item stays visible but cannot be planned, worn, duplicated or changed. Archived items stay in your archive and are never locked. When Pro is active again, everything is unlocked.
• Creator. Creator is a paid plan with access on request that is not open yet. When it opens, you submit an application, we review it, and only after approval do we agree the price and the terms with you. While your application is not approved no agreement comes into being and you owe nothing.
• Founding members. The first twenty-five members can become founding members. A founding member gets Pro for free until the public launch. After that it ends automatically and the account falls back to the plan that belongs to it, Free unless you buy Pro yourself. Nothing is charged, and there is no rate, discount or guarantee of its own. If you want to keep Pro after the launch, you buy it the ordinary way through the App Store or Google Play.

Payments run via in-app purchases in the App Store (Apple) or Google Play (Google); RevenueCat manages your subscription status on our behalf. We do not store card details ourselves. Payment is made in advance per period. Billing, reminders and renewal run through the App Store or Google Play under their terms; if payment remains outstanding your access to paid features may lapse until the payment has been made.

As a consumer you have fourteen days to withdraw from a distance contract (art. 6:230o Dutch Civil Code). If you buy Pro in the app, you buy it from Apple or Google, and their rules for cancelling and refunds apply. Under Apple's terms, a consumer in the EU can cancel a purchase within fourteen days of receiving the receipt, without giving a reason. On Google Play, Google's rules apply.

Where to file a withdrawal. You buy your subscription from Apple or Google, not from us. They are the seller, they take the payment and they carry out a refund. So a withdrawal is filed with the store: with Apple through reportaproblem.apple.com, with Google through your Play order history.

What we do do. If you get stuck, email support@looqa.ai. We cannot carry out a refund ourselves and we cannot compel one, but we will confirm your request and support it towards the store with the details they need. We will not promise you an outcome that is not ours to give.

• You can cancel at any time, but you do so at the store where you bought it: on iOS through Settings → your Apple ID → Subscriptions, on Android through Google Play → Subscriptions. We cannot cancel a store subscription for you. Inside Looqa you can only see your subscription; the button that ends it sits in the store. See also section 09.
• After cancellation you retain access until the end of the period already paid for.
• We cannot carry out a refund of a current or already paid period ourselves. The store does that, under its own rules (see sections 07 and 09).
• Want to delete your entire account? You can do so via settings > Delete account, or without the app via www.looqa.ai/account/delete. We then erase your data from our database and storage immediately; copies in backups expire within 30 days. What survives a deletion, and why, is set out in the privacy statement under Retention periods.

If you take out a paid subscription via the iOS or Android app, the purchase and payment are handled via the Apple App Store or Google Play, respectively. In addition to these terms, the terms of the relevant store also apply to those purchases.

• Automatic renewal. A subscription taken out via the store renews automatically at the end of each period, unless you cancel at least 24 hours before the end of the current period.
• Cancellation. You manage and cancel store subscriptions via your Apple ID (Settings → Subscriptions) or your Google Play account (Subscriptions), not via Looqa. We cannot cancel a subscription taken out via the store on your behalf.
• Refunds. Refunds for purchases made via the store are handled by Apple or Google, respectively, in accordance with their own refund policies; we have no control over this.
• Price changes. Changes to the price of a store subscription are announced in accordance with the rules of Apple/Google; you will have the opportunity to cancel before the change takes effect.
• Family Sharing. Sharing your subscription via Family Sharing is not (yet) supported.

All Content you upload (photos and metadata) remains your property. You grant Looqa.ai a limited, non-exclusive, worldwide licence to store, display and process this Content, solely to the extent necessary to provide the Service to you.

We never share your Content publicly without your explicit action. The community feed, where publishing would be possible, is switched off for the first release; while that is the case, we show nothing you upload to other users. Which processors handle your photos, and when a Looqa administrator can access them, is set out in the privacy statement.

We operate a zero-tolerance policy for objectionable content and abusive behaviour. You are not permitted to:

• Upload illegal, hateful, violent or sexually explicit content.
• Harass, threaten, stalk, bully or otherwise abuse other users, or impersonate anyone else.
• Upload content of or about others without their consent, or infringe their privacy or rights.
• Infringe the copyrights of others (only upload photos you hold the rights to yourself).
• Use automated tools (scrapers, bots) to access the Service without our written permission.
• Commercially resell AI output or Service data without written permission.
• Attack our infrastructure or exploit vulnerabilities (report these instead to security@looqa.ai).

Looqa stores content on your behalf. The Digital Services Act (DSA) sets rules for that, and they are written out here so you know where you stand. While the community feed is switched off, we show nothing you upload to other users; this section covers what applies once content can be shared, and what applies to content you store with us today.

When we intervene. We remove or hide content that breaches section 11 or the law. That happens on our own observation, after a notice, or on the order of an authority. During upload an automated filter checks every photo for objectionable imagery; a photo it rejects is not added to your wardrobe. If you think that is wrong, email support@looqa.ai and a person will look at it. A decision about your account, or about content you share with others, is always made by a person.

Notices (art. 16 DSA). Anyone can report content they consider unlawful. In the app you report an AI result with its report button; for anything else, or outside the app, email support@looqa.ai. Say where the content is and why you think it is unlawful. We confirm your notice and tell you what we did with it.

Statement of reasons (art. 17 DSA). If we act on your content, you are told why, which rule we relied on, whether automated means were used, and how to appeal. You get that statement every time, however small the measure.

Appeals. If you disagree with a decision you can appeal within six months, by email. A person who was not involved in the original decision looks at it again, and you get the outcome with reasons. Looqa is a micro-enterprise, which means articles 20 to 24 DSA do not apply to us; we therefore offer this appeal voluntarily, and we hold ourselves to it. What we deliberately do not do is point you to a certified out-of-court dispute settlement body: that route belongs to article 21, which does not apply to us, and a referral to a desk that cannot help you is worse than no referral. The courts remain open to you at all times.

Point of contact. For notices from users, for authorities and for the European Commission, support@looqa.ai is the point of contact. We correspond in Dutch and in English.

Misuse of the report button. Anyone who repeatedly files manifestly unfounded notices, or repeatedly posts unlawful content, can be suspended temporarily. We announce that in advance and we give reasons.

The Looqa.ai name, the logo, the website and application code are the property of Looqa Technology B.V.. You are granted a personal, non-transferable right to use the Service for as long as you have an account.

Your Content remains yours. AI output generated on the basis of your Content (such as outfit suggestions) may be used by you personally.

Looqa.ai is not liable for indirect or consequential damage, such as lost profits, missed savings, loss of data, non-material damage or reputational harm. Our total liability for direct damage is limited, per event and per twelve (12) months, to the greater of (i) the amount you paid us in the twelve (12) months before the event causing the damage, or (ii) €100.

These exclusions and limits do not apply in cases of intent or wilful recklessness by Looqa, death or personal injury, product liability, or to the extent mandatory law provides for broader liability. Your statutory (consumer) rights, including rights for non-conformity of digital content or services, remain fully intact.

Indemnification. To the extent permitted, you indemnify Looqa against third-party claims arising from (a) your Content, (b) your use of the Service in breach of these terms or the law, or (c) your infringement of third parties' rights, including reasonable legal costs. This does not apply to the extent the claim results from our own intent or wilful recklessness.

Looqa.ai is not liable for shortcomings that are the result of force majeure, such as outages at external providers (Supabase, Apple, Google, RevenueCat, Replicate, Vercel), natural disasters, strikes, war or pandemics. We do our best to resolve interruptions as quickly as possible.

We may amend these terms from time to time. We announce material changes at least 30 days in advance by email, or we ask you to agree to them in the app or on the website before they apply to you. If you do not agree with the changes, you can cancel your subscription before they take effect, and you can always delete your account.

Version 2.5 (3 October 2026): Free holds 25 active items and gives 3 AI outfit suggestions per rolling week, and when Pro ends your items stay saved and 25 stay active (section 05). New accounts agree to this version when they sign up; existing accounts are asked once, in the app or on the website.

These terms are governed by Dutch law. Disputes will be submitted to the competent court of the Noord-Holland District Court, unless mandatory consumer rules designate a different competent court. As a consumer you retain the protection of mandatory provisions and the competent court of your country of residence.

The European Commission's ODR platform, which older terms often point to, closed on 20 July 2025. If we cannot resolve something together, you can turn to the European Consumer Centre (eccnederland.nl) or to the competent court. We are not affiliated with a disputes committee; we would rather say so than send you to a desk that does not exist.

Questions about these terms? Send an email to: